Booking, payment and design proposal policies

 

Client agrees to pay stated fee to confirm booking date with Oh Hello Petal, and that the final remaining balance is due no later than 7 days prior to event date. Client agrees that the package value will not decrease to less than 85% of the agreed amount. Any changes made less than 1 month prior to event date, including but not limited to altering colour palettes and design elements, may incur additional charges. Any additions to the package must be paid in full no later than 7 days prior to event date.

 

Events held on public holidays, or within two weeks of Valentine’s Day, Mother’s Day or Christmas Day will be assessed for an additional 30% surcharge.

 

Client will be charged for all Oh Hello Petal team travel + accommodation costs, unless otherwise indicated. This amount will be included in total package fee, reflected in the ‘Delivery + Install’ portion of the invoice. The client is responsible and will be billed for any additional travel + accommodation cost(s), not previously discussed but mandatory in order to produce the event. In the case where access for bump-out and retrieval of hire items begins after 12am, the client may be charged a travel fee of $5 per kilometer from Newport, Victoria, at an $100 hourly rate.

 

It is the sole responsibility of the addressed client, not Oh Hello Petal, to ensure all information stated in the invoice is correct, including but not limited to date, venue and quantities of itemised specifics (bouquets, buttonholes, table arrangements etc.)

 

All designs and proposals remain the property of Oh Hello Petal, and may not be copied, distributed, published or repurposed without our express consent.

 

Oh Hello Petal reserves the right to withdraw services in the event that payment is not received within allotted time.

 

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Styling, hire and event day policies

 

All vessels are property of Oh Hello Petal, and to be returned undamaged to Oh Hello Petal. Oh Hello Petal will bill client post-event for any vessels that are damaged, or missing at conclusion of event, or at time of retrieval.

 

Oh Hello Petal requires that all clients have a day–of contact and wet weather contingency plan. Once Oh Hello Petal has departed the event venue, Oh Hello Petal is not liable for any damage sustained, including but not limited to personal florals and venue florals.

 

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Cancellation and postponement policies

 

If for any reason the client decides to reschedule their event more than 14 days ahead of the originally agreed upon date, and the new date is more than three months from the originally agreed upon date, the original booking fee will be forfeited and Oh Hello Petal will re-cost the client's invoice and amend the design to reflect updated floral and labour costs. A $250 re-booking fee will also apply.

 

 

If for any reason the client decides to reschedule or cancel their event less than 14 days ahead of the originally agreed upon date, the client will be entitled to a refund of 50% of the ‘Delivery & Install’ component of their invoice.

 

If for any reason the client decides to reschedule or cancel their event less than 7 days ahead of the originally agreed upon date, the client will be entitled to no refunds. The florals and labour that has already been paid for is still the clients to use, and the client can elect to have the remaining florals delivered to them directly, to family members and friends, to elected charities, hospices or hospitals, or other destinations within 50km of Melbourne. If the client would like to book a new event date, Oh Hello Petal will waive the $250 re-booking fee (dependent on date availability.)

 

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Professional images and social media policies

 

Client agrees and understands that Oh Hello Petal may share 'Behind the scenes' images or videos on Oh Hello Petal's social media accounts, as marketing and in preparation for the event. Client understands and agrees that Oh Hello Petal does not accept change of mind as basis for altering design, based on 'Behind the scenes' images or videos client views on Oh Hello Petal's social media accounts. Oh Hello Petal will negotiate and be respectful of how detailed the ‘Behind the scenes’ shared content is, in order to maintain a level of surprise for clients and their guests.

 

Client agrees to give Oh Hello Petal access to professional photos from the event, including providing necessary access information. Oh Hello Petal will take every measure to ensure correct information is given when displaying images on social media channels, including but not limited to crediting other vendors and venue/s.

 

Oh Hello Petal reserves the right to use images from events, including for purposes of promotion, display, advertising, internet and publication.

 

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Outside providers and market policies

 

Unless negotiated otherwise, Oh Hello Petal must be the only florist providing flowers for your event, including but not limited to other floristry businesses, family members, caterer, venue or any other supplier or persons. This is to ensure cohesion of overall event design. Oh Hello Petal reserves the right to remove an floral items provided by other entities out of line of sight. Client understands and agrees that in the case where other entities have provided floral items of any nature, Oh Hello Petal will not be held responsible for design incoherence.

 

Market prices are subject to fluctuation without warning, and as such Oh Hello Petal cannot guarantee specific quantities of florals for the event, but will strive to source the highest quality florals available, and remain considerate of the agreed budget.

 

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Communication policies

 

Oh Hello Petal would appreciate any communication post booking be completed via email, and that any phone or in person consultations be scheduled in advance.

 

Oh Hello Petal will be as responsive as possible to communication. Oh Hello Petal is committed to delivering gorgeous florals and events, and often spend Thursdays — Sundays focusing on these, so patience is appreciated when responding over the weekend. Oh Hello Petal guarantees the same level of attention and commitment at time of client’s event.

 

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The client agrees to all information stated above, and to full responsibility to payment for agreed upon services.

 

 

Oh Hello Petal will contact client to discuss if contractual obligations are not being met.

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