Full payment is required at time of booking to secure your event date.



In the event where Oh Hello Petal is not available for your event date, a full refund will be offered.



Any changes made to selected colour palette may incur additional cost.



The value of selected floral items cannot decrease to less than 85% of the originally agreed amount.



Any additions to the package must be paid in full no later than 7 days prior to event date.



Events held on public holidays, or within two weeks of Valentine’s Day, Mother’s Day or Christmas Day will be assessed for an additional 30% surcharge post purchase.

Mood boards and in-person consultations are not included as part of Ya Big Fleurt, but can be added at the additional cost of $250 per mood board, and $150 per in-person consultation {including but not limited to site visits.}



If you decide to reschedule your event for any reason, and the date is more than three months from the originally agreed upon date, Oh Hello Petal will re-cost your invoice and amend your design to reflect updated floral and labour costs. A $250 re-booking fee will also apply.



If you decide to cancel your event less than 14 days before the originally agreed upon date for any reason, client will be entitled to a refund of 50% of the ‘Delivery + Install’ component of their invoice as applicable.



If you decide to reschedule or cancel your event less than 7 days before the originally agreed upon date for any reason, client will be entitled to no refunds. The florals and labour that has already been paid for is still yours to use however, and the client can elect to have the remaining florals delivered to them directly, to family members and friends, to elected charities, hospices or hospitals, or other destinations within 50km of Melbourne. If the client would like to book a new event date, Oh Hello Petal will waive the $250 re-booking fee (dependent on date availability.)



Oh Hello Petal reserves the right to withdraw services in the event that payment is not received within allotted time.



Any Oh Hello Petal travel costs necessary for your event will be sent via invoice post purchase, calculated at $8 per kilometer from Heidelberg, Victoria. Delivery is limited to within 30km from Heidelberg, Victoria. You can see if you're within our radius here.



Delivery for events where guest vaccination status is 'unknown' is not available, however your items will be made available for Contactless Pick Up at a time pre-arranged with Oh Hello Petal.

It is the sole responsibility of the client to ensure that information stated in your invoice is correct, including but not limited to date, venue and quantities of itemised specifics {bouquets, buttonholes, table florals etc.}




Once your items have been delivered, or once your items have been picked up, Oh Hello Petal is not liable for any damage sustained, including but not limited to personal florals and venue florals.



Oh Hello Petal reserves the right to use images from your event for promotion, display, advertising, internet and publication.



Market prices are subject to fluctuation without warning, and as such Oh Hello Petal cannot guarantee specific florals for your event. We do promise to strive to source the highest quality florals available, and remain considerate of our agreed budget.



All designs and proposals remain the property of Oh Hello Petal, and may not be copied, distributed, published or repurposed without our express consent.



Client agrees to all terms and conditions stated above, and to full responsibility for agreed upon services. Oh Hello Petal has the right to cancel this contract at any time if we feel the contractual obligations are not being met.